Privacy Policy

Information Collection and Use

Your information is used to process your orders and provide you with the best possible service. We collect only the information necessary to fulfill your wholesale orders, communicate with you about your account, and improve our services.

Information Protection

We do not sell your information to third parties. Your personal and business information is kept confidential and secure. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

Data Usage

The information we collect is used exclusively for:

• Processing and fulfilling your wholesale orders
• Communicating with you about your account and orders
• Providing customer support
• Improving our products and services
• Sending you important updates about your account

Information Sharing

We do not share, sell, rent, or trade your personal information with third parties for their marketing purposes. We may share your information only when necessary to fulfill your orders (such as with shipping carriers), with service providers that process it on our behalf (such as the analytics provider described below), or when required by law.

Analytics and Session Recordings

We use PostHog, an analytics service, to understand how our website and customer portal are used so that we can find and fix problems. It records the pages you visit, the links and buttons you click, and your browser and device type. When you are signed in to a customer account, this activity is linked to your account and your company.

We may also record visits so that we can replay how a page was used. These recordings hide everything you type into forms, and they hide order amounts, prices, totals and invoice details.

PostHog processes this information on our behalf. We use it only to improve our website and portal; it is not used for advertising and is not sold. You can prevent it with browser settings or extensions that block analytics, and you can contact us with any questions about it.

Your Rights

You have the right to access, update, or delete your personal information at any time. If you have any questions or concerns about how we handle your data, please contact us using the information below.

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website.